Preventing Software Problems with a Client Onboarding Process

When you decide to customize the software in your systems, you want them designed to work perfectly. You want them to be tailored to your specific systems and how you conduct your day-to-day work. You want custom software, so there will be fewer obstacles to getting things done.

Preventing software problems early keeps your applications error free and always running. An effective client onboarding process helps.

The job of your developers is to prevent software problems to keep your applications running and generate the ROI and productivity you acquired the software to produce.

Our most effective way is to prevent these issues long before they can happen with a thorough client onboarding process.

The first phase of custom software development focuses on your objectives and specific software requirements.

Here is our 8-step formula to preventing your biggest software problems before we write the first line of code:

1. Tell Us About Your Business:

To automate as many of your processes and procedures as we can, we need to know what they are. We need to know about your operations to tailor your software to reflect the unique way you operate.

We will talk to members of your team, from managers to developers, to determine how your new application will make life easier for everybody.

2. What Will this New Application Accomplish?

What problems need to be solved? Do you need a new version of a platform that is outdated, or do you need digital assets to go with a new product, service, or even process in your business?

Are you looking to add to your existing systems or modernize old databases, so they can keep up with newer platforms?

It all starts with you telling us what you want your software to do for you.

3. What Features are Most Important to You?

Your application will often be extensive, with many moving parts. There will be unlimited needs but a limited timeline and budget. Explaining to us what you want your application to accomplish and what features are most important to you establishes priorities.

We will get the most out of your investment by delivering what’s most vital to your business.

4. What Processes can be Improved? What Software Problems Can We Avoid from Square One?

Everyone has an answer to that infamous question, “What is the most annoying part of your job?”

It can be a machine. It can be a system. It can be a process of doing something.

A talk about what can be practically improved or what software features can be built around a process you agree to change benefits everyone.

5. Can You Dissect Your App?

 If you can tell us how you do something step by step, we can create custom software that can automate as much of that as possible. We can find ways to make your life easier in so many places

Part of your client onboarding process is knowing the details of the general operation of your application and the sub-processes that support it.

6. Can we See for Ourselves?

 Quite often, the person who developed an application left the company years ago. Nobody knows what makes your existing systems work.

We want to look into your application to see how it supports your business processes. We can confirm where you need improvement, what features need to be reprogrammed to more modern applications, and what features were needed years ago but can be left out, saving you on memory and IT overhead. 

7. How Well do You Know Your Database?

 If the person who developed your database left the company, you might have loads of duplicate data, unnecessary indexes, and many tables that are just weighing down your system.

We will reverse-engineer your database to determine how it is working. We will retune it and, if necessary, develop a new, far leaner, and much faster database.

The database is the backbone of your application. We ensure your foundation is rock solid, so the rest of your custom software is running faster.

8. What do You Want Done Better?

 When using an application, is there something annoying that you can’t stand? It can be having to click three additional buttons to run a report. It can be manually doing things we automated by other software platforms long ago. There are always unpleasant quirks we all wish weren’t there.

We allow everyone to tell us the most annoying things about the software they are working with so we can prevent it from happening in the version we deliver.

It takes a lot of guts to opt for customized software. The easiest path is to take a well-known brand and “take their word for it.”

But, if their option doesn’t cover everything you need to be done, especially what’s most important to your business, you have to take risks.

At The Farber Consulting Group, we work to eliminate those risks by answering all your questions to prevent software problems with a thorough client onboarding process that helps you map out exactly what you need, so you can conduct your business on your terms.

Some of the software development services we provide:

I am happy to talk with you about it at your convenience. For more info about the above please call us: 732-536-4765 or send us an email via our Contact Us page.

Doron Farber - The Farber Consulting Group

I started to develop custom software since 1985 while using dBase III from Aston Tate. From there I moved to FoxBase and to FoxPro and ended up working with Visual FoxPro until Microsoft stopped supporting that great engine. With the Visual FoxPro, I developed the VisualRep which is Report and Query Engine. We are also a dot net development company, and one of our projects is a web scrapping from different web sites. We are Alpha AnyWhere developers, and the Avis Car Rental company trusted us with their contract management software that we developed with the Alpha Five software Engine.


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